Shipping policy

Thank you for shopping at Zenia Goods. We strive to provide reliable and tracked shipping across Australia.

Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.

Shipping Times

To bring you innovative, problem-solving products at competitive prices, we ship our goods directly from our global fulfillment centers.

  • Estimated Shipping Time to Australia: 7–14 business days.

Please note that delivery times are estimates and occasional transit delays due to customs clearance, carrier issues, or peak seasons (like Christmas) may occur.

Shipping Rates

  • Standard Tracked Shipping: We offer flat-rate or FREE promotional standard tracked shipping on orders across Australia (as specified at the checkout page).

Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. Please allow 48 hours for the tracking information to become active.

Duties, Customs, and Taxes

Zenia Goods is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Contact Us

If you have any questions about the delivery of your order, please reach out to us:

  • Email: info.shopifyaustralia@gmail.com

  • Phone: +61 8 9493 7384